|Airport reception||Personnal Messages|
|Travel with a children||Gaz Station|
|Personnes à mobilité réduite||Mailbox|
|Lost and found||Mediation authority of French airports|
(The fares mentioned here are for information only and are subject to change)
Tel : +33 (0)5 49 30 04 40
Email : firstname.lastname@example.org
For assistance requests : email@example.com
OPENING HOURS OF THE INFORMATION DESK
- Monday: 10am to 6pm
- Tuesday: 10am to 6pm
- Wednesday: 10am to 6pm
- Thursday: 1pm to 6pm
- Friday: 1am to 6pm
- Saturday: closed
- Sunday: closed
Check-in is the operation by which, upon presentation of your plane ticket (flight coupons for classic tickets or itinerary receipt for electronic tickets) at the counter of your airline in the terminal, airport staff will validate your passage and check your hold luggage.
On arrival, consult the screens indicating departure times and check-in areas.
The latest check-in time (ETA) is indicated on your ticket. Go to the check-in area to validate your passage, upon presentation of your ticket, and to check your baggage.
RECORDING TIME LIMITS (RTL)
The check-in deadlines according to the companies are as follows:
- Chalair: 30 minutes before takeoff.
- Ryanair : 40 min before takeoff
In general, it is preferable to arrive between 45min and 1 hour before departure time for domestic flights and between 1h30 and 2h for international and charter flights.
We advise you to respect these indications in order to have enough time to pass through security control.
For any additional information, please go to the information desk to check the departure time of your flight or contact us at +33 (0)5 49 30 04 40.
Some airlines offer the possibility to check in your flight at home, on the Internet, and to print your boarding pass yourself. You must then go to the website of the airline in question.
Please note that this online registration or "web check'in" is mandatory when travelling with Ryanair. Passengers who have checked in online but do not present the printed boarding pass at the airport will be charged a reissuance fee of €15/person.
Passengers who have not checked in online and therefore do not present the printed boarding pass at the airport will have to pay a check-in fee of €70/person.
HOW WEB CHECKIN WORKS WITH RYANAIR
Passengers can check in online from 4 days until 2 hours before the scheduled departure time.
Once you have checked in online, you can print out your boarding pass up to 2 hours before departure.
To check in online, first obtain your reservation number and then go to www.ryanair.com in the "Online check-in" section.
Please note: Passengers are reminded that they must be present at the boarding gate at least 40 minutes before the departure of a Ryanair flight.
THE STROLLER AND THE BABY SEAT
You can take your baby's stroller to the aircraft door if the airline operating your flight accepts it at check-in. If it is accepted, it will be subjected to an X-ray check. Larger pushchairs must be checked in oversized hold baggage.
We also inform our passengers that you have the possibility to take a baby seat in the hold of the aircraft free of charge. This is subject to the terms and conditions of the airline operating your flight and the baby seat will be subject to an X-ray check.
TAKING CARE OF YOUR BABY
Hygiene products as well as baby pharmaceuticals, infant formula, milk, fruit juice, water and baby food are not covered by the regulations for liquids, aerosols and gels.
These products are allowed in the cabin in reasonable quantities according to your itinerary and must be presented to the screening staff for a separate inspection of your carry-on baggage. Please note that the security officer reserves the right to give you a taste of these products.
A changing table is always available in boarding lounge 1 for changing your baby.
AND FOR CHILDREN
You may take aspirin or other medicines in any form for your children, but be aware that the security officer reserves the right to give you a taste of these products.
Children's toys are allowed in carry-on baggage, but there are exceptions such as robots that can be converted into toy weapons and toy weapons.
For example, water pistols and grenade-shaped or sword-type toys are prohibited in carry-on baggage. Helium-filled balloons and modelling clay are also prohibited in carry-on.
Caution: Children under 16 years of age cannot travel alone with Ryanair.
As far as Chalair is concerned, children can travel alone, as UM (Unaccompanied Minor) passengers, from the age of 4 up to and including the age of 11 for domestic routes, if they do not suffer from any major disability. UM passengers must be present at check-in no later than 45 minutes (domestic flights) or 1 hour (international flights) before the check-in time for the flight concerned.
FROM 4 TO 11 YEARS OLD INCLUSIVE
At the airport of departure, when the child's check-in formalities are completed, he or she will be given a special UM pouch which he or she must keep during the trip. It will contain the child's plane ticket, his/her identity papers (for national and international flights, a valid passport or identity card), parental authorisation and an identification form or the contact details of the person responsible for meeting the child at the arrival airport. It is imperative for this person to be in possession of an identity document to welcome the child.
CHILD OVER 12 YEARS OLD
For children over the age of 12 travelling alone, the company does not provide legal custody. It will nevertheless endeavour, in the event of difficulties, to assist them. Children who have reached the age of 15 years must have an identity document or an individual passport.
For more information, please go to the information point in the airport lobby.
AUTHORIZATION TO LEAVE THE TERRITORY (AST)
From 15 January 2017, a child who travels abroad unaccompanied by one of his or her parents must present the following 3 documents:
- Valid identity document of the minor: identity card or passport + possible visa according to the requirements of the destination country;
- Photocopy of the valid or expired identity document of the signatory parent: identity card or passport;
- Form signed by one of the parents holding parental authority.
Download here all the terms and conditions for welcoming and caring for People with Reduced Mobility at Poitiers Biard airport.
There are no special conditions for a disabled passenger to be admitted on board. However, it is essential to inform the airline so that the passenger can benefit from the services made available.
For Ryanair, passengers requiring special assistance can book this service on Ryanair's website up to 48 hours before the flight. After this time and up to 12 hours before flight departure, passengers should contact the Ryanair Special Assistance Line at the following number 0891 46 00 46. To find the support number from another country, please visit the following web page: www.ryanair.com/fr/questions/contacter-le-service-clients.
If the passenger does not book the required assistance at least 48 hours in advance, the service may not be available. However, the airport assistance team will make every effort to provide the requested service.
For Chalair, it is important that you make your request for assistance at the time of booking your ticket, at least 48 hours before your departure (otherwise a significant waiting time may be generated at check-in). You must complete a form and send itduly completed to the following e-mail address: firstname.lastname@example.org
In order to benefit from wheelchair loans, accompaniment, etc., the First Aid Post (Arrival Hall) is at your disposal.
Please contact the "Information" reception desk who will contact the P.P.S. directly.
Contact : +33 (0)5 49 30 04 40
ON ARRIVAL AT THE AIRPORT
Special arrangements and equipment have been made for the reception of disabled passengers
- provision of 6 adapted parking spaces in the car park;
- special drop-off zone;
- lifts and access ramp.
IN THE TERMINAL
The airport has a ground handling service to facilitate boarding and disembarkation:
- provision of accompanying staff;
- loan of wheelchairs;
- assisted boarding.
Warning : Animals are not allowed on board Ryanair aircraft with the exception of guide dogs or "emotional support" dogs on certain itineraries and airline agreement only.
For more information, please refer to the following page
For other airlines, the regulations in force are as follows : http://www.chalair.eu/index.php/informations/transport-des-animaux
IN THE CABIN
For the Chalair company, you can carry only one small animal, weighing a maximum of 5 kg, provided that it travels in an approved bag.
Under no circumstances should your pet leave its container during the flight.
The number of pets on board is limited, so please contact us to make a request.
For the Chalair company, the transport of an animal is subject to an agreement with the company's services for routes operated in ATR.
Lines operated by Beechcraft 1900D do not allow this kind of special transport because the aircraft's hold is not suitable for the transport of animals.
You will therefore have to pay for eligible route:
- For animals transported in the cabin: a flat rate of 20€ per journey;
- For animals transported in the hold: a lump sum of 40€ per journey.
Payment is to be made directly at the airport.
It is essential to inform the company at the time of booking.
In the case of connecting flights, you will need to check in your pet at each stopover point.
In general, airlines do not tolerate more than two pets per flight.
Make sure you bring your pet's health record and ask about the required vaccinations and formalities on arrival.
For all travel with pets, contact the airline's reservation service by phone (Chalair : 0892 700 499 (0.40€/min)) and present yourself at the check-in counter at least 1 hour before the departure of your flight.
To travel serenely with your pet:
Present formalities in good standing:
- The animal's vaccination booklet must be presented at check-in. Your pet must be tattooed or chipped;
- Manage its stress: Pets travel better when they have had a chance to exercise. Remember to give them some exercise before leaving;
- Anticipate small hungers: Don't forget the snacks for the snack;
- Think about their comfort: Put them in a closed, airy container that allows them to stand up and turn around for their comfort.
Whether it travels in the cabin or in the hold, to get a suitable and compliant crate, we recommend that you check with your pet shop in advance and ask your veterinarian for advice.
Items found in - or in the immediate vicinity of - the terminal building are deposited at the Welcome - Information desk in the lobby.
Please do not hesitate to contact us by phone or email for more information.
Tel : +33 (0)5 49 30 04 40
For an item forgotten on the plane, contact the baggage department of the airline you travelled with.
To leave a message for someone in the terminal, contact the Welcome - Information desk in the Airport.
Tel : +33 (0)5 49 30 04 40
For the comfort of its customers, Sealar deploys a free and unlimited Wifi service in its terminals.
If you want to refuel before returning your rental car, the two nearest stations are in the direction of Futuroscope :
- Gaz Station Intermarché Demi-Lune at 2km ;
- Gaz Station Total Access at 3 km.
For those arriving from the south, Auchan gaz station when arriving at Poitiers Porte Sud only 5 km from the airport.
We inform our passengers that there are no ticket machines or exchange offices within the airport.
We therefore advise you to bring cash and foreign currency before your departure for your convenience.
A mailbox is at your disposal in the airport lobby.
Collection takes place from Monday to Friday at 2:00 pm.
The fireflighters is permanently on site at the airport and is able to provide assistance in the event of any discomfort.
Please note that these firefighters cannot replace a doctor or pharmacist and do not dispense any medication.
In accordance with European regulations (directive 2013/11/EU of 21/05/2013), we inform you of the possible referral to our partner "La Médiation du Tourisme et du Voyage", whose contact details and referral procedures are available on its website. www.mtv.travel, for any claim deemed unsuccessful.