Practical information

Airport reception Personnal Messages
Check-in Wifi
Travel with a children Gaz Station
Unaccompanid children ATM
Personnes à mobilité réduite Mailbox
Domestic pets Infirmary
Lost and found Mediation authority of French airports

(The fares mentioned here are for information only and are subject to change)



Tel: +33 (0)5 49 30 04 40


For assistance requests and flight requests ONLY:

Opening hours of the reception-information

The opening hours of the Reception-Information counter are currently as follows:

•   9am/8pm on Monday, Wednesday, Thursday and Friday
•   9am/6pm on Tuesday

We can also be reached by phone at 05 49 30 04 40 or by email at

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Check-in is the operation by which, upon presentation of your plane ticket (flight coupons for classic tickets or itinerary receipt for electronic tickets) at the counter of your airline in the terminal, airport staff will validate your passage and check your hold luggage.

On arrival, consult the screens indicating departure times and check-in areas.

The latest check-in time (ETA) is indicated on your ticket. Go to the check-in area to validate your passage, upon presentation of your ticket, and to check your baggage.



The check-in deadlines according to the companies are as follows:

Ryanair : 40 min before takeoff

In general, it is preferable to arrive between 45min and 1 hour before departure time for domestic flights and between 1h30 and 2h for international and charter flights.

We advise you to respect these indications in order to have enough time to pass through security control.

For any additional information, please go to the information desk to check the departure time of your flight or contact us at +33 (0)5 49 30 04 40.


Some airlines offer the option of checking in quietly at home, on the Internet, and printing your boarding pass yourself. You then have to go to the company’s website.

Passengers who have not checked in online and therefore do not present the printed boarding pass at the airport will have to pay a check-in fee of €55/person.

Please note that online check-in is mandatory when you travel with Ryanair. Passengers who checked in online but do not present the printed boarding pass at the airport will have to pay a reissue fee of €20/person.


Opening between 60 days and 24hrs before departure depending on the package chosen, closing 2hrs before.

Once you have checked in online, you can print your boarding pass up to 2 hours before departure.

To check in online, first have your booking number and then go to in the “Online Registration” section.

Please note: Passengers are reminded to be present no later than 40 minutes before the departure of a Ryanair flight at the gate.

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The strollers are systematically placed in the hold.

We also inform our passengers that you have the possibility to take a baby seat in the hold of the aircraft free of charge. This is subject to the terms and conditions of the airline operating your flight and the baby seat will be subject to an X-ray check.



Hygiene products as well as baby pharmaceuticals, infant formula, milk, fruit juice, water and baby food are not covered by the regulations for liquids, aerosols and gels.

These products are allowed in the cabin in reasonable quantities according to your itinerary and must be presented to the screening staff for a separate inspection of your carry-on baggage. Please note that the security officer reserves the right to give you a taste of these products.

A changing table is always available in boarding lounge 1 for changing your baby.


You may take aspirin or other medicines in any form for your children, but be aware that the security officer reserves the right to give you a taste of these products.

Children's toys are allowed in carry-on baggage, but there are exceptions such as robots that can be converted into toy weapons and toy weapons.

For example, water pistols and grenade-shaped or sword-type toys are prohibited in carry-on baggage. Helium-filled balloons and modelling clay are also prohibited in carry-on.


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Please note: Ryanair does not offer an accompanying service. Children under the age of 16 cannot travel alone with the company. We also remind you that permission to leave the territory is mandatory for minors.


The national identity card or passport according to the destination is mandatory regardless of the age on Ryanair.

The family booklet is tolerated on Chalair ONLY up to 2 years.


From 15 January 2017, a child who travels abroad unaccompanied by one of his or her parents must present the following 3 documents:

  • Valid identity document of the minor: identity card or passport + possible visa according to the requirements of the destination country;
  • Photocopy of the valid or expired identity document of the signatory parent: identity card or passport;
  • Form signed by one of the parents holding parental authority.

More information

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Download here all the terms and conditions for welcoming and caring for People with Reduced Mobility at Poitiers Biard airport.

There are no special conditions for a disabled passenger to be admitted on board. However, it is essential to inform the airline so that the passenger can benefit from the services made available.

For Ryanair, passengers requiring special assistance can book this service on Ryanair's website up to 48 hours before the flight. After this time and up to 12 hours before flight departure, passengers should contact the Ryanair Special Assistance Line at the following number 0891 46 00 46. To find the support number from another country, please visit the following web page:

If the passenger does not book the required assistance at least 48 hours in advance, the service may not be available. However, the airport assistance team will make every effort to provide the requested service.

In order to benefit from wheelchair loans, accompaniment, etc., the First Aid Post (Arrival Hall) is at your disposal.

Please contact the "Information" reception desk who will contact the P.P.S. directly.

Contact : +33 (0)5 49 30 04 40


Special arrangements and equipment have been made for the reception of disabled passengers

  • provision of 6 adapted parking spaces in the car park;
  • special drop-off zone;
  • lifts and access ramp.


The airport has a ground handling service to facilitate boarding and disembarkation:

  • provision of accompanying staff;
  • loan of wheelchairs;
  • assisted boarding.

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domestiC PETS

Warning : Animals are not allowed on board Ryanair aircraft with the exception of guide dogs or "emotional support" dogs on certain itineraries and airline agreement only.

For more information, please refer to the following page


It is essential to inform the company at the time of booking.

In the case of connecting flights, you will need to check in your pet at each stopover point.

In general, airlines do not tolerate more than two pets per flight.

Make sure you bring your pet's health record and ask about the required vaccinations and formalities on arrival.

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Items found in - or in the immediate vicinity of - the terminal building are deposited at the Welcome - Information desk in the lobby.

Please do not hesitate to contact us by phone or email for more information.

Tel : +33 (0)5 49 30 04 40


For an item forgotten on the plane, contact the baggage department of the airline you travelled with.

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personnAl MESSAGEs

To leave a message for someone in the terminal, contact the Welcome - Information desk in the Airport.

Tel : +33 (0)5 49 30 04 40

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For the comfort of its customers, Sealar deploys a free and unlimited Wifi service in its terminals.

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GAZ Station

If you want to refuel before returning your rental car, the two nearest stations are in the direction of Futuroscope :

  • Gaz Station Intermarché Demi-Lune at 2km ;
  • Gaz Station Total Access at 3 km.

For those arriving from the south, Auchan gaz station when arriving at Poitiers Porte Sud only 5 km from the airport.

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We inform our passengers that there are no ticket machines or exchange offices within the airport.

We therefore advise you to bring cash and foreign currency before your departure for your convenience.


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A mailbox is at your disposal in the airport lobby.

Collection takes place from Monday to Friday at 2:00 pm.

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The fireflighters is permanently on site at the airport and is able to provide assistance in the event of any discomfort.

Please note that these firefighters cannot replace a doctor or pharmacist and do not dispense any medication.

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In accordance with European regulations (directive 2013/11/EU of 21/05/2013), we inform you of the possible referral to our partner "La Médiation du Tourisme et du Voyage", whose contact details and referral procedures are available on its website., for any claim deemed unsuccessful.

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