Airport
Poitiers-Biard

Request for assistance

Assistance request form

Use the form above to request assistance during your stopover at Poitiers-Biard airport. We will send you confirmation that we have taken your request into account. Airport charges can be consulted here. The use of parking lots P1 to P5 is subject to the systematic invoicing of assistance.

Our terms and conditions

Increases
+20% for delays of 1 to 2 hours, +40% for delays of more than two hours beyond the scheduled arrival time.
+20% for rescheduling with less than 24 hours' notice.

Cancelled flight
In the event of cancellation without notice or less than 24 hours from the theoretical arrival time, of a flight that has requested assistance:

For flights between 8pm and 8am local time, the following charges will apply:
- 50% assistance.
- A night surcharge of 50%.

For flights between 8am and 10pm local time, the following charges will apply:
- 50% assistance.
- A surcharge of 50% on Saturdays, Sundays and public holidays.